Legal & Compliance

1. Order Cancellation

Digital gold and silver transactions are executed at real-time market prices. Once a purchase or sale transaction has been successfully confirmed and processed, it becomes final and cannot be cancelled or modified.

Users are advised to carefully review all transaction details before confirming any purchase or sale.

2. Digital Gold & Silver Purchases

Upon successful payment, the corresponding quantity of digital gold or silver is instantly allocated to your Gold Pay Digital account based on the prevailing live market price.

• •Completed purchases cannot be cancelled.
• •Completed purchases are non-refundable.
• •Market price fluctuations after purchase do not qualify for refunds.

3. Selling Your Holdings

Users may sell their available digital gold or silver holdings at the prevailing market rate through the Gold Pay Digital App, subject to applicable regulatory requirements, partner policies, and market availability.

Sale proceeds will be credited to the user's registered bank account within the applicable settlement timeline.

4. Failed or Pending Transactions

If your payment is debited but the transaction remains unsuccessful due to technical issues, payment gateway interruptions, banking network failures, or any unforeseen circumstances, the transaction will be reviewed automatically or upon receiving your complaint.

Where applicable, the amount will be refunded through the original payment method or settled in accordance with the payment partner's standard processing timelines.

5. Duplicate Payments

In the event of duplicate payments for the same transaction caused by a technical error or banking issue, Gold Pay Digital will investigate the matter along with the payment gateway and banking partners.

Verified duplicate payments will be refunded after successful verification and approval.

6. Refund Eligibility

Refunds may be considered only under the following circumstances:

• •Payment successfully debited but transaction not completed.
• •Duplicate payment received for the same transaction.
• •Technical errors attributable to Gold Pay Digital or its authorized payment partners.
• •Any other case approved after internal verification.

Refund requests arising solely due to changes in gold or silver prices shall not be entertained.

7. Refund Processing Timeline

Once approved, refunds are generally processed within 5 to 7 business days. However, the actual credit timeline may vary depending on your issuing bank, UPI provider, card issuer, or payment gateway.

8. Transaction Disputes

If you believe that a transaction has been processed incorrectly or you have been charged without receiving the corresponding service, please contact our Customer Support team with your transaction reference number, payment details, and registered mobile number.

Our team will investigate the issue in coordination with our banking, payment gateway, and bullion partners before arriving at a resolution.

9. Policy Updates

Gold Pay Digital reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any revisions will become effective immediately upon publication within the App or on our official website.

10. Contact Us

For any questions regarding cancellations, refunds, or transaction-related issues, please contact us:

Gold Pay Digital Pvt. Ltd.
Mumbai, Maharashtra, India
Email: info@goldpaydigital.com