Legal & Compliance
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Privacy Policy
Last Updated: 01-06-2026At Gold Pay Digital, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Gold Pay Digital Pvt. Ltd. ("Gold Pay", "Company", "we", "our", or "us") collects, uses, stores, and safeguards your information when you access or use the Gold Pay Digital mobile application and related services.
By registering, accessing, or using the Gold Pay Digital App, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy in accordance with our Terms & Conditions.
1. Information We Collect
We may collect the following categories of information:
- •Personal information such as your name, mobile number, email address, and date of birth.
- •KYC documents including PAN Card, Aadhaar Card, or other government-issued identification as required by applicable regulations.
- •Bank account details required for withdrawals and settlements.
- •Transaction history related to digital gold and silver purchases, sales, SIPs, and withdrawals.
- •Device information including IP address, operating system, device model, and application version.
2. How We Use Your Information
Your information is collected and processed for legitimate business and regulatory purposes, including:
- •Creating and managing your Gold Pay account.
- •Completing Know Your Customer (KYC) verification.
- •Processing purchases, sales, SIPs, and redemption requests.
- •Providing customer support.
- •Sending important account notifications and transaction updates.
- •Preventing fraud, unauthorized access, and financial crimes.
- •Complying with applicable legal and regulatory obligations.
3. Information Sharing
We do not sell or rent your personal information. Your information may be shared only when necessary with:
- •Authorized bullion partners for digital gold and silver transactions.
- •Payment gateways and banking partners for payment processing.
- •KYC verification service providers.
- •Government authorities or regulatory bodies where required by law.
- •Technology partners who assist in operating our platform under strict confidentiality obligations.
4. Data Security
Gold Pay Digital employs industry-standard administrative, technical, and physical security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your data, no electronic transmission or storage system can be guaranteed to be completely secure.
5. Cookies and Analytics
Our application and website may use cookies, analytics tools, and similar technologies to improve functionality, understand user behavior, enhance security, and provide a better user experience.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You may have the right to:
- •Access your personal information.
- •Request correction of inaccurate information.
- •Update your contact details.
- •Request account closure, subject to applicable legal and regulatory requirements.
8. Third-Party Services
The Gold Pay Digital App may integrate with third-party payment gateways, KYC providers, and bullion partners. These third parties maintain their own privacy practices, and we encourage users to review their respective privacy policies.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will become effective immediately upon publication within the App or on our official website.
10. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Gold Pay Digital Pvt. Ltd.
Mumbai, Maharashtra, India
Email: info@goldpaydigital.com